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I just cancel my deal on this corporation once they screwed up not after but twice the installation program in my toilet. At first was agenda past Friday. It absolutely was rescheduled for today att 9am come to be 11am then we really need to wait until eventually Nearly 1pm and nobody came.
Many thanks for bringing this matter to our awareness. We’d like to assist you more, but we are able to’t Track down your account. Please e mail your account and phone details to customersupport@ empire-today.com, and point out Headquarters in the subject line.
We sincerely apologize for the delay and have an understanding of your irritation. We’re knowledgeable that We now have spoken to you personally, and have rescheduled your installation for 7/3. We’ll carry on to adhere to up along with you in order that your installation will get concluded as scheduled.
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August 2, 2017 at one:fifty four pm We Hired Empire Today to set up carpet inside our Place of work, On July 18, 2017. They obviously took a deposit for our acquire and scheduled installation. The initial group of installers arrived and decided they didn't choose to do the job, since we've been a business that works, they would have to operate close to us. We supplied to maneuver every one of the home furniture ourselves so as to get the job carried out, they just walked off the job, claimed it wasn't All set and still left. We identified as our salesman and told him what took place, he claimed the installation staff instructed him it was not ready. The salesman knew when he came to our organization that we might be working plus the installation must be carried out Place of work by Place of work, the salesman mentioned his installers would move the furniture also, but we felt we could choose a couple of our employees and assistance go the household furniture to generate there career simpler. A number of working day afterwards a brand new team of installers arrived, obviously 10 am as an alternative to 7 am that we have been informed they might be there. They could only get to a small percentage of The task accomplished because they arrived so late. The third day we experienced installers, Allow’s just say installer given that only (1) confirmed up, following hearing us complain he eventually got some help about two PM and explained to us he had to remain late for the reason that he had An additional occupation to visit the next day.
November fifteen, 2017 at five:38 pm Our scenario is past absurd….installer didn’t set the rest room on limited just after installing ground. I identified as & e-mailed Empire telling them about it & that we were about to get mildew as being the h2o was seeping below the floor. Following a few mo. they ultimately arrived & tore out the floor * uncovered in existence was mildew. We lived While using the mold for another number of mo. before anyone came out to take care of it. Now I hold contacting & contacting bc a few of the drywall was taken out. At last they called & advised me to locate a drywaller, which wasn't my job.
We dislike delays about you do, and sincerely regret the inconvenience. We’ll be in contact with you Soon to reschedule your installation.
So now I'm here with all the things from my closets out on my balcony and we’re expecting rain so I had to head out to purchase tarps to try to protect anything and I’m now needing to just take day off work on Monday for your kitchen area set up and HOPE that they really exhibit up and do the job this time.
I have already been endeavoring to terminate my agreement mainly because In case the revenue Is that this negative I can only visualize the provider more info piece. My deal states I ought to indication and ship the cancellation in electronically, within three times, but no person will convey to me where by to deliver it. They simply maintain declaring “oh you'll get a connect with”. Steer clear of THIS Enterprise!!!!
I get yourself a contact just before 7:thirty am ‘not a soul. Is scheduled’. At this time I get in touch with my product sales individual who clears is up and they're with out a doubt about to do install Dec six. I call at 9am to get an estimated time….’ not confirmed’.
This task was an exceedingly little position. How could it be that this sort of a small career has experienced so many issues And that i are unable to receive a phone back from ET? I suppose my options can be to dispute the charges to my charge card enterprise and hold out until finally ET decides they may like to complete The work.
I’m not sure the place to begin with how disappointed I'm with Empire Today’s insufficient response on my installation.
He mentioned that upper administration to incorporate the principle Business office in Chicago and all Normal click here manages and district supervisors will get this message and ticket . I told him I will phone again once again on Wednesday the 13th of December, as this allows for 2 organization days once more for someone from upper management In addition to Lisa in the Philly Workplace how is usually a Customer service supervisor in the Philly Workplace she is not the GM.